Privacy Policy: Updated Jan 1st, 2026

This Privacy Policy explains how Ūrjā Wellness collects, uses, discloses, stores, and protects your personal information when you visit www.urjawellness.com, use Wix Chat, book sessions, complete intake forms, purchase services, or communicate with us. Please review it carefully.

Updates

We may update this policy from time to time. The latest version will appear on this page with a new “Last updated” date.

What Information We Collect

A) Information you provide directly

Depending on how you interact with us, you may provide:

Contact details: name, email address, phone number
Booking details: appointment date/time, service selected, notes you choose to include
Intake forms and questionnaires: wellness history and information you choose to share (see “Health & wellness information” below)
Purchases and billing: billing/contact information, purchase history, and transaction details (payment card details are handled by payment processors—see Section 6)
Communications: messages you send via Wix Chat, email, Zoom, FaceTime, WhatsApp, or other channels you choose
Newsletter preferences: subscription status and engagement (e.g., opens/clicks), depending on provider settings

B) Health & wellness information (sensitive)

If you choose to share it, we may collect information such as wellness history, symptoms, goals, habits, sleep/stress, nutrition/lifestyle details, and other context to support coaching.

Please do not submit emergency, urgent, or highly time-sensitive medical information through forms, chat, or email. If you believe you are experiencing a medical emergency, call 911 (or your local emergency number) or seek immediate medical care.

C) Information collected automatically (website analytics)

When you browse our website, we and our service providers may collect:

IP address, browser type, device type
Pages viewed, actions taken, time spent, referral sources
Approximate location (derived from IP)
Cookies/identifiers and similar tracking data

HIPAA Compliance

Our website is committed to protecting the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We have implemented measures to ensure that your protected health information (PHI) is handled securely and in compliance with HIPAA standards.

Security Measures

We use advanced security measures to protect your PHI, including encryption and secure storage. Access to your information is restricted to authorized personnel only.

Business Associate Agreement (BAA)

We have a Business Associate Agreement (BAA) with Wix, which outlines the responsibilities and safeguards in place to protect your PHI. This agreement ensures that Wix handles your health information in compliance with HIPAA regulations.

Your Rights

You have the right to access, amend, and request the deletion of your health information. If you have any concerns about how your PHI is handled, please contact us at info@urjawellness.com.

How We Collect Your Personal Information

We collect information through:

Website forms and checkout (Wix)
Bookings (through our website and/or scheduling tools such as Calendly, if used)
Wix Chat
Email communications
Video/voice sessions (Zoom, FaceTime, WhatsApp, or similar platforms, depending on what you choose)

How We Use Your Information

Your health information is used to provide and improve our services, communicate with you, and comply with legal requirements. We do not share your PHI with third parties unless required by law or with your explicit consent.

We use personal information to:

Provide coaching services and support
Review intake forms to tailor coaching and resources
Process purchases and deliver services or digital products
Schedule sessions and send confirmations/reminders
Communicate with you
Send newsletters and marketing communications (with consent, and you can unsubscribe anytime)
Improve our website, offerings, and client experience
Maintain security, prevent fraud, and comply with legal obligations

Payments

Payments on our website are processed through Wix Payments and/or Wix’s integrated payment providers. We do not store your full payment card number. Payment processors handle payment information according to their own security standards and policies.

Protecting Your Privacy

We use reasonable safeguards designed to reduce risk, such as:

Access controls and limiting who can view client data
Using reputable platforms
Strong passwords and account security best practices
Minimizing collection of sensitive information to what’s necessary for coaching
Secure deletion or anonymization when information is no longer needed

When We Share Your Information

We do not sell your personal information.

We may share information:

With our service providers to operate our business
With professional advisors (accountant/lawyer) where necessary
If required by law, court order, or to protect rights, safety, or security

Service Providers (tools we use)

We use third parties to deliver core functions:

Wix (website hosting, forms, Wix Chat, and payments)
Google Analytics (site usage analytics)
Email newsletter provider (via Wix and/or integrated email tools, as configured)
Google services (e.g., business email and file storage, if used operationally)

These providers may process information under their own privacy policies.

Cookies and Google Analytics

We use cookies and similar technologies for:

Site functionality, security, and preferences (Wix)
Analytics and performance measurement (Google Analytics)
Understanding and improving content and marketing performance

You can manage cookies in your browser settings. Disabling cookies may affect site functionality.

International Processing

Some service providers may store or process information outside Canada. When processed in another jurisdiction, information may be subject to that jurisdiction’s laws.

Data Retention

We keep personal information only as long as necessary to:

Provide services and maintain business records
Meet legal, accounting, and tax requirements
Resolve disputes and enforce agreements

When information is no longer needed, we delete, anonymize, or securely dispose of it.

Your Rights (access, correction, withdrawal)

Subject to applicable law, you may request to:

Access the personal information we hold about you
Correct inaccurate/incomplete information
Withdraw consent (where applicable)

Email us at info@urjawellness.com.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect their personal information.

Third-Party Links

Our site may link to third-party websites/services. We are not responsible for their privacy practices.